I Know IT^® offers you a range of IT solutions – you choose what benefits you and your business most.

Take advantage of I Know IT^® BusinessAdvantage – the most pro-active IT packages available!

Have your own virtual IT Tech monitor your system for problems that could cost your business downtime and money! Have minor IT issues dealt with before they become major business problems.

I Know IT^® BusinessAdvantage Basic

• Systems monitored 24/7
• Alerts of critical problems 24/7
• Necessary Windows and Microsoft Office updates run regularly
• Antivirus kept up to date
• Backups monitored
• Backup problem alerts
• Access to online knowledge base about IT solutions
• IT system warranties safety filed and essential IT support items kept up to date
• Systems optimised to run smoothly
• Monthly report of your system’s performance
• Drastically reduced rate on any further IT support

I Know IT^® BusinessAdvantage Professional

You get all of the benefits of BusinessAdvantage Basic, plus:

• Unlimited Remote 9am – 5pm (servers)
• Unlimited Telephone Support 9am – 5pm (servers)
• Quarterly site visit and maintenance from Systems Engineer
• Emergency after hours remote or telephone support
• Drastically reduced rate if engineer attend your office

I Know IT^® BusinessAdvantage Preferred

You receive all of the benefits of Basic and Professional, plus:

• Unlimited Remote or Onsite Support
• After Hours Emergency Support remotely for servers, desktops or mobile devices
• Strategic IT meeting 6 times per year with your I Know IT^® Specialist who will help you grow and leverage technology in your business
• Quarterly site visits and maintenance from a qualified I Know IT^® Systems Engineer
• Detailed reporting including incident types and strategies to reduce re-occurrence of known faults

For more flexibility with your IT services you can also add extras to your BusinessAdvantage Package, including:

• Access to SpamWOW! – the most effective spam filtering service available today
• Online disaster recovery for emails – protecting you from losing critical emails if your Internet or Email Server goes down
• Online archiving of emails – preventing the accidental deletion or loss of important emails while reducing the size of your mailbox
• Remote Backup – say goodbye to tapes and hello to online backup
• Managed Exchange – your email, safely in the cloud
• Managed Sharepoint – your files, safely in the cloud
• Managed Internet – fast, reliable Internet without the headache of dealing with the ISP’s

I Know IT^® Project Management

Let I Know IT^® take care of all of your:

• Server Installations
• Site Relocations
• Major upgrades of networks

I Know IT^® Support

Get IT Support in prepaid blocks of 10 hours.

I Know IT^® Hosted Services

Take advantage of having your information stored in such a way that you can grant strategic access to colleagues or partners in remote areas. Talk to an I Know IT^® specialist about using:

• Managed Exchange
• Managed Share Point