Preferred Client Program

Clients receive:

• Strategic plan for leveraging your IT investment


• On-going monitoring to ensure the stability and performance of your computers, significantly improving business efficiency and productivity


• No hourly rates or call–out fees for regular day to day IT support


• Remote support anywhere that you have an internet connection (even your mobile staff can receive immediate remote assistance even if they are based in a hotel room or an airport)


• Regular scheduled maintenance which includes a full systems health check and a written report each month by a senior network engineer


• Highly trained support from I Know IT’s Microsoft Certified Systems Engineers, averaging 7 years experience. These qualified, intelligent technicians are well equipped to overcome virtually any IT problem.


• Guarantee of performance via I Know It’s delivery of “key performance indicators”, including – responding within certain time frames (i.e. specified response times for various issues, guaranteed monthly site visit, guaranteed Outsourced IT Manager meeting)