Our Philosophy

Some companies no longer have IT dramas…how is that possible? At I Know IT we are dedicated to taking a strategic approach to your IT management. Your IT systems, hardware and software, are an integral part of running an effective business that delivers value. Its likely that your business depends on those systems for staff productivity, customer communication and supplier liaison.

I Know IT’s philosophy is to proactively manage your IT infrastructure, from your server and other hardware through software installation and support. Most IT service providers are in the business of fixing problems once they occur – they react to IT dramas. I Know IT’s proactive monitoring software, OnSight Technology, spots problems before they become dramas. Just as most small and medium businesses rely on their accountant to assist in managing their financial and tax issues, I Know IT will provide advice and support so that those major IT dramas are a thing of the past.

The more intelligently your IT systems are managed and maintained the less worry and stress for you. This enables you and your staff to get on with doing what you do best – running your business.

I Know IT provides the strategic management expertise, an outsourced IT Manager, if you like, who can identify where and how to improve your IT infrastructure. By meeting with your outsourced IT Manager every 2 months and reviewing a report of how your IT system is functioning you are empowered with the knowledge necessary to make good decisions. I Know IT’s sophisticated management tool, OnSight Technology, is remotely checking on your IT systems throughout the day, alerting I Know IT’s technical services team to any possible problems, that may affect the performance or stability of your computer system.

Our Approach

Have you ever considered that in the ‘emergency fix’ model of IT service, IT companies make more money with every problem? At I Know IT we are committed to an alternate model of partnering with you to obtain maximum value and return from your IT investments.

By assessing your current situation, I Know IT can make recommendations in terms of hardware and software necessary to smoothly run your business. By installing our remotely monitored IT software, OnSight Technology, I Know IT will be constantly checking and monitoring the status of your hardware and software, often repairing and fixing small problems without you even knowing about them.

I Know IT provides the strategic management expertise, a virtual IT Manager, who can identify where and how to improve your IT infrastructure. 

Whether you need help right now or you are considering installing or upgrading your server system, now is the perfect time to rid yourself of IT dramas! Contact I Know IT