I Need an IT Partner

Many IT service companies talk about being ‘a partner’ to their clients, yet their business model does not support this term. Most IT service companies provide service and support each time something goes wrong – they react to your problems. In fact, the more IT problems you have, the better it is for their business – there’s something flawed about a business model that benefits from more problems.

We’re not suggesting that your IT provider is intentionally benefiting from your IT dramas. However, without the most appropriate tools, education and people it is very difficult for them to provide a proactive approach.

I Know IT has a different model for developing a real partnership with you and supporting your business – a proactive IT management system called Onsight Technology.

This sophisticated management tool will remotely check on your software and hardware, alerting I Know IT to possible problems. If there is a problem, it is quickly rectified and your systems are up and running, with minimum fuss.

Accountability

• Have access to in depth IT expertise, knowledge and understanding – your personal outsourced IT Manager will meet with you regularly to ensure you are leveraging your IT investment wisely.


• Have a strategic plan for managing, upgrading and leveraging your IT investment, providing a platform from which you and your staff can be freed up to get on with the business of your business, not involved in IT problems, crashes and down time.


• Receive regular reports, generated by sophisticated monitoring software, OnSight, which enables you to be across potential IT bottlenecks and problems, before they become a drama.


• Have significantly less downtime and lost productivity due to remote monitoring of your systems from I Know IT’s offices – we spot issues before they become problems and fix them, often without clients even knowing they were heading for an IT crisis.