Many software vendors, including LEAP are shifting support away from older versions of their own products in favour of newer, presumably more efficient versions that run on the Windows 7 platform.

I Know IT is anticipating a “mass migration” toward Windows 7 for business, or depending on its release success, the Windows 8 desktop operating system which is scheduled to launch later this year. Newer versions of software typically come with more enhancements but also better security, more efficient use of the desktop or server and most importantly, compatibility with other products.

As a LEAP Legal Software IT Partner, I Know IT assists law firms with their technology requirements, including upgrades to Windows 7, installation of LEAP Office 10 and implementing the correct IT infrastructure to meet LEAPs requirements. Law firms looking for a LEAP IT Partner can contact I Know IT on 1800 456 694.

TeleMedCare delivers telehealth solutions across the community that support existing care providers, enhance care provision and improve their patients’ quality of life. TeleMedCare’s solutions allow remote viewing and intelligent reporting of a full range of vital signs and health questionnaires with specific applications to care for patients at home, in care facilities or in community settings.  Recently acquired by Spanish firm Grupo Neat, a global manufacturer of TeleCare equipment, there are enormous continuing opportunities for TeleMedCare and its suite of mission critical global health care products and services.

The agreement with I Know IT was a critical step in assuring TeleMedCare engaged an IT partner with extensive experience in a number of core areas from server infrastructure management of their Sydney and International data centres, through to desktop support of a number of technologies including Windows, Linux and Smartphone/tablet devices.   One of the areas of most appeal to TeleMedCare was I Know IT’s ability to customise a Service Level Agreement (known as BusinessAdvantage) that would cover both their Australian data centre, their Sydney development and administration team and their UK based servers.

TeleMedCare CEO Peter Montgomery defines the relationship as a positive step forward for the company.  “We’ve worked with I Know IT in a number of core areas in our business over the past 14 months, the company has proven without a doubt that they are able to respond to our critical needs not the least, including complying with a rigorous set of standards we are held to by the Therapeutic Goods Administration (TGA), FDA and European regulators ”  Peter went on to say “this agreement is a further step in the right direction for TeleMedCare and I have faith that we will work well together”.

I Know IT offers a single point of contact for organisation’s requiring IT services, cloud computing, hardware, software and managed IT services. The firm, with on the ground support in Sydney, Melbourne and Brisbane and a national remote support network is a certified Microsoft Partner and has a number of core competencies essential to businesses looking to grow through technology or complement their existing IT staff.

Parke Lawyers, with offices in Melbourne, Sydney, Brisbane and Adelaide, were seeking a partner that could not only provide day to day technology support, but also deliver a number of systems administration functions, user and desktop management, online support and backup monitoring.  The deal included 24×7 monitoring of key IT systems and a guaranteed response time, eliminating the need for in-house IT support.

A reinforcement of the need for a true technology partner, Parke Lawyers is also ISO 27001 certified, complying with a set of global standards of best practice information security management.  I Know IT was able to demonstrate the ability to manage a complex, secure IT environment.

Managing Director of Parke Lawyers, Jim Parke reinforced the decision “We needed a partner with extensive experience with law firms and in particular LEAP Legal Software which is a key tool in our practice, I Know IT were able to meet these requirements and assist us with a major upgrade to our IT systems to support the latest version of LEAP”.

Parke Lawyers specialises in business law, commercial litigation, employment law, debt collection, conveyancing and criminal law.  With a number of large corporate clients (many of which are household names) and small business clients, the practice has a strong history of growth since its establishment in 1994.  Soon to establish an additional office in the inner-eastern Melbourne suburb of Hawthorn, Parke Lawyers will then branch out into family law and other personal legal services.

I Know IT offers a single point of contact for organisation’s requiring IT services, cloud computing, hardware, software and managed IT services.  The firm, with on the ground support in Sydney, Melbourne and Brisbane and a national remote support network is a certified LEAP Partner offering a full suite of IT services to Australian legal firms.

Users of Leap Office 10.0 will still be able to continue using Leap with Office 2003 however certain functionality and new features will not be available for them. For example:

* New Faxing
* SMS
* Folder View in Attachments Screen of emails
* Various Office integration fixes that haven’t been applied to MS Office 2003

For firms looking to upgrade to 10.1, the next step will be to evaluate whether the new features are of benefit to them and also assess whether their IT will support the upgrade particularly if older computers are running Microsoft Office 2003 or earlier.
I Know IT is a certified Leap IT Partner and provides advice, support and integration of IT systems specifically for law firms running Leap.

Law firms who are actively running Leap or who are considering Leap Legal Software can contact I Know IT on 1800 456 694 or via the website at http://iknowit.com.au. A free guide book “7 Vital Facts You Should Know Before Upgrading or Installing Leap Office 10″ is also available on the website.

V10.1 is a major version which includes various new features and enhancements providing additional benefit to law firms who use or are about to install LEAP Legal Software.  The new version was released for immediate Open Beta meaning the product has been thoroughly tested and is almost ready for general release.

Law firms who are actively running Leap or who are considering Leap Legal Software can contact I Know IT on 1800 456 694 or via the website at www.iknowIT.com.au.  A free guide book “7 Vital Facts You Should Know Before Upgrading or Installing Leap Office 10″ is also available on the website.

This week we’re excited to announce that I Know IT has achieved a Silver Midmarket Solution Provider Competency in the Microsoft Partner Network, demonstrating an ability to meet Microsoft customers’ evolving needs in today’s dynamic business environment. To earn a Microsoft Silver Competency, the I Know IT service and management team were required to complete a set of tests to prove a level of technology expertise, submit customer references and employ or contract a required number of Microsoft Certified Professionals who are skilled on current technology relevant for the competency.

“This Midmarket Solution Provider competency ensures our clients receive qualified advice about their IT systems and that this advice is backed up by significant resources of product training and advice from Microsoft. We continue to build upon this competency for the benefit of our clients”.
James Vickery, CEO of I Know IT

“By achieving a Silver Competency, partners have proven themselves as specialized technology experts with the skills needed to best serve customers,” said Jon Roskill, Corporate Vice President, Worldwide Partner Group at Microsoft Corp. “The Silver Competency in the Microsoft Partner Network is designed to help customers identify services and solution providers that have demonstrated proof of their capability to deliver quality outcomes and customer satisfaction.”

The Microsoft Silver Competency defines partners’ success as technology market leaders within a specific technology competency, with each competency having a unique set of requirements and benefits formulated to accurately represent the specific skills and services that partners bring to the industry. Requirements for the Silver Competency are comparable to the formerly recognised Microsoft Certified Partner criteria. All 28 Microsoft technology competencies differentiate a partner’s specific technology capabilities, helping customers find qualified solution providers with expertise in discrete areas quickly and easily.

The Microsoft Partner Network is designed to equip organizations that deliver products and services through the Microsoft platform with the training, resources and support they need to provide their customers superior experience and outcomes.

Knowing IT means achieving in IT and we’re proud to do this through the Microsoft Partner Program.

Why?

To be a part of a worldwide network of IT solution provider executives committed to improving IT services and technology.

How does this benefit you?

I Know IT will be collaborating with top IT Providers across the globe. Sharing and learning best business practices will enhance I Know IT’s services for you in this fast-paced, increasingly evolving industry.

“Being selected to join HTG Peer Groups is a huge honour. We will contribute our expertise to a worldwide network of IT solution providers. It’s a unique opportunity to share resources, gain insight from peers and mentors, and stay ahead of the curve on technology trends and tools that will benefit our clients.”

How does the HTG Peer Group benefit I Know IT?

HTG’s unique member-to-member knowledge sharing format is an efficient, practical method that allows members to take a proactive role in their own business development. Each peer group holds an intense quarterly two-day meeting consisting of business reviews, benchmarking analysis, evaluation of tools, development of plans, sharing of best practices and goal setting. Execution of ideas and growth are the hallmarks of HTG member companies and, in many cases, a key differentiator in their local markets.

“I Know IT will also benefit from access to more than 30 HTG vendor sponsors and strategic partners including ConnectWise, Microsoft, HP, SonicWALL, Cisco, IBM, Ingram Micro, CompTIA, Service Leadership Inc. and others. The ability to partner, learn, and in many cases, influence product functionality with such a large network of top tier vendors will provide I Know IT with a wealth of resources not common among non-affiliated IT solution providers.”

What exactly is the HTG Peer Group?

Established in 2000 by Arlin Sorensen as a business and personal development community, today HTG Peer Groups is an international organization of leading IT solution providers. HTG has more than 250 member companies throughout North America, the United Kingdom, and Australia/New Zealand.

Each peer group consists of 10-12 IT company executives who work together and share resources and information to formulate and meet business goals such as strategic planning, process improvement and tools, and life-work excellence.

HTG offers CEO Forums, vendor peer groups and other educational events, quarterly meetings, and an annual summit that attracts hundreds of attendees, vendor exhibitors and strategic partners.

“As an IT Service Company dedicated to influencing the industry and improving business practices through collaboration with peers, I Know IT is a welcome addition to our network,” said Arlin Sorensen, HTG founder and CEO. “I Know IT and its services are among the best in the business, and their participation in HTG Peer Groups will give them a further competitive edge in their local and/or vertical market.” Sorensen also added that, “Due to the focus on business best practices, many clients find that HTG members are better suited to combining the client’s technology efforts with their business processes and needs, thus becoming a true business advisor and partner.”

The Citrix partnership is offered to IT organisations who participate in Citrix’s training program, who offer Citrix products to their customers and who maintain competently trained employees on Citrix products. It opens I Know IT clients up to a portfolio of market leading virtualisation products.

Citrix technology helps your business by reducing the TCO (total cost of ownership) of server equipment and desktop technology. It allows businesses to scale using virtually any technology from traditional desktops and notebooks through to iPad’s and Windows Mobile Devices effectively mobilising workers, securing the IT environment and assisting to maintain aging IT systems.

This exciting new partnership positions I Know IT as a an enterprise partner to any organisation looking for a qualified, competent Citrix solutions provider.

Whether your company has 5 people or 150 people, I Know IT^® has the flexibility to suit your needs, time frames and budget.

http://jamesvickery.com.au/iknowit/?p=58 Continue reading →]]> Why not take advantage of one of I Know IT^®‘s BusinessAdvantage Packages?

By increasing the efficiency of your network the BusinessAdvantage Packages are designed to take your business to the next level.

The BusinessAdvantage Packages include:

Basic:
Diligent monitoring of your IT systems. This ensures that you know beforehand if a problem on your network or computer system might occur. I Know IT^® will inform you and resolve the situation before it does indeed become a problem.

Professional:
The benefits of the Basic Package, as well as assurance that your IT and systems are are not only working to their best performance, they are also structured specifically to fulfill your needs.

Preferred:
All the benefits of the Professional Package, plus a continual enhancement of your systems and IT strategy to support advancing technology. Our most popular package gives you a competitive advantage in your industry.

Contact us today to take advantage of BusinessAdvantage!