Goulden Legal, a new legal practice, contacted I Know IT®, seeking assistance after negative experiences with two other IT consultants. Nikki O’Hara, a representative of Goulden Legal, turned to I Know IT® after they were recommended by Goulden Legal’s software providers.
“We did use a couple of different IT consultants, but we had numerous problems with them. They were not responsive to our emails and the products they recommended didn’t suit us. They didn’t listen to what we needed and, worst of all, when we tried to communicate our requirements, the IT consultant was rude. Fortunately, LEAP recommended I Know IT.”
After being contacted, I Know IT® went to work. Computer systems were installed, including servers, printers, and other items. Once everything was in place and was running smoothly, LEAP (Legal Practice Management Software) was installed.
“The installation went smoothly with no problems. I Know IT® knew what they were doing. We’ve not had any delays in setting up our new business and there have been no further IT headaches.”
Being a legal practice, Goulden Legal had a number of special needs to consider – from working with a growing client database that was flexible to their needs through to advanced security on their systems. They also required IT services that will grow with them as technology in the areas of management and communications advance.
“I Know IT® really seemed to understand what we wanted and the level of support we needed. As we were starting from scratch and only knew what printers we wanted and that we wanted to use LEAP, the professional and honest advice was welcome. I Know IT® put the whole package (hardware, software, installation and support) together for us so we could get up and running with minimum hassle.”
As the legal practice grows, there may be a need for larger premises in the future. Moving business premises can be a headache for any business, but the I Know IT® Business Advantage Package will ease the burden. I Know IT® staff will ensure that Goulden Legal’s IT system will run smoothly with minimum downtime at any new offices.
“I Know IT®’s service after the installation has been very good. They even helped us out with a problem we had with Telstra, by giving us the right remote advice. They are responsive and courteous and they offered helpful advice when I asked questions about computers that are not in our office – which we appreciated.”
The I Know IT® Team looks forward to continuing to assist the enhancement of Goulden Legal’s technological advantages.
