IT isn’t the sole answer to staying ahead of the game…
Strategic use of IT is.

IT Support

Your IT systems are the foundation of your business. Productive, reliable use of IT is key to your success.

I Know IT^® offers a range of IT support options to suit your immediate and long term needs:

On Demand IT Support

For businesses who have an immediate need for support from one or more high level systems engineers with the ability to think on their feet and participate in a project or resolve an urgent issue. You can be assured that I Know IT^® has a team of vendor certified engineers to assist with your needs.

On Demand support can be offered remotely, on site and in your data center. We may be from Sydney but you’re never too far away from IT support with a robust network of engineers on hand in locations from Sydney to Perth, Auckland to Alice Springs and beyond.

Managed IT Services

(read more about how I Know IT^®s BusinessAdvantage supports and maintains your organisation’s network, server and desktop infrastructure through a managed services approach tailored to your specific needs.)

Line of Business Support and Vendor Management

Having a reliable, well maintained network and IT infrastructure is a good start, but Your IT needs don’t end there. Through a growing, extensive list of partners, I Know IT^® takes a strategic approach to managing your IT systems. Whether it’s Microsoft Office, MYOB or LEAP Office you benefit from our exposure to hundreds of line of business applications, the underlying technology and in many cases access to the people behind those technologies.

Co-Managed IT

If you have an existing IT department and need some additional hands or a specific skill set to complement your existing team, you can take advantage of a co-managed IT approach. Much like On-Demand, you can scale up your existing IT team with the right people to manage your helpdesk, complete an IT project or assist you on a recurrent basis to carry out essential duties.

A further benefit to your IT department is the ability to take advantage of our shared help desk tool ‘Downstream’ which enables IT staff to log support requests, look up cases, review documentation, log time and escalate issues to I Know IT^® or internally as required.

Whatever your IT department needs are you can be assured I Know IT^® has a comprehensive co-management solution.

Flexible IT Support Options

Your business is unique and while many IT systems share similarities, we don’t believe there is such a thing as a ‘one size fits all’ approach to your business. Talk to I Know IT^® about our On Demand, Pre-Paid Block Savings or BusinessAdvantage options – better yet, tell us what your needs are and we’ll work with you to find the right approach for your business.

I Know IT^® has an ‘open arms’ policy to talk to anyone about their IT needs, but through experience we do find businesses with 5 or more computers tend to get maximum value from our services.

For all your IT support needs Contact Us today.

Managed IT Services

Managed IT Services are Your BusinessAdvantage.

The Average company spends 3.5% of revenue and 4.3% of operating margin on IT. Whether that money is spent on IT problems, replacement of inadequately performing equipment or strategic management of IT is often what separates those high performance companies from the rest. Those that plan ahead have a strategic business advantage over their competitors.

BusinessAdvantage is I Know IT^®‘s Managed IT Services. When systems are left unchecked, IT support problems arise unexpectedly resulting in you paying to have the matter fixed. This may sound reasonable when occasional issues such as isolated computer problems arise, but in a complex IT environment some problems tend to occur frequently while others fester and ultimately have a wider impact, sometimes costing organisations many thousands more than they budgeted for. Couple these issues with the unanticipated downtime and the price of traditional IT support begins to add up exponentially.

With BusinessAdvantage a comprehensive approach is taken. The incentive to keep IT systems running at maximum efficiency is a well written ‘SLA’ (Service Level Agreement) which holds I Know IT^® accountable to the demands of your business. Couple this with a fixed fee monthly, quarterly or annual pricing model and the risks that come with owning your IT system are balanced and transferred to us.

Let us take the pain out of managing your IT system.

Your BusinessAdvantage’s are:

-24×7 Monitoring
-Unlimited IT Support*
-Vendor Management and Warranty Claims
-4xAnnual CIO meetings*
-Antivirus, Spyware and Adware Prevention
-After Hours Support**
-Hardware Replacement*
-Asset Management

BusinessAdvantage Packages start from as little as $25 per desktop per month and all packages include 24×7 monitoring of key systems from Internet to Exchange as well as core line of business applications such as your warehouse or accounting applications.

If an IT problem occurs, I Know IT^® will respond within an agreed timeframe keeping your people as productive as possible while our accredited team act as your IT department, communicate with key staff and resolve in a timely manner.

Are you ready for a competitive advantage? Talk to I Know IT^®.

For all your Managed IT Services needs Contact Us today.

IT Relocations

Moving office is challenging enough without the added headache of computer related problems or telecommunications issues.

I Know IT^® plans, provides and executes relocation services of IT services, equipment such as servers, desktops and printers, providing you with peace of mind that your systems will be operational and your people ready to work during and after your move is complete.

The key to a successful relocation is continuity of services such as email, accounting applications and line of business applications. I Know IT^® ensures the system is audited, backed up and that 3rd party vendors such as your Internet provider or telephony provider are coordinated to meet your deadlines.

Whether you’re moving a small department or multi-level building, I Know IT^® will deliver your relocation services in a timely, cost effective, efficient manner.

For a free relocation checklist contact I Know IT^®s Support Team today.
(support@iknowit.com.au)

For all your IT Relocations needs Contact Us today.

Procurement of Hardware, Software and Licensing

Matching your organisation with the right technologies can be challenging.
With I Know IT^®‘s Procurement Services you gain access to knowledge, buying power and vendor relationships that ensure whatever your hardware, software or licensing needs are, they’re met with timely advice and in most cases same or next day delivery Australia Wide.

With access to over 18,000 products from major vendors such as Microsoft, HP, Citrix, Cisco, Netgear, IBM and Dell you can be assured that you’ll be connected with the right products with minimal fuss while maximising value for your money.

Couple this with a team of systems engineers and implementation specialists on hand to provide product advice and post-purchase IT support and your next order is in safe hands.

Contact I Know IT^®‘s Solution Team today.

For all your Procurement of Hardware, Software and Licensing needs Contact Us today.

Telephony and Voice Over IP

Through advances in technology, the cost of phone-based telecommunications is decreasing. Your organisation can take advantage of telephony and Voice Over IP services offered by I Know IT^® to reduce unnecessary expenses related to phone calls.

Voice Over IP

Voice Over IP is a broad term to describe calls being made over the Internet. For a small organisation a simple SIP device or even Skype may suit, for larger companies however complexities such as existing PABX systems, multiple offices and business critical inbound numbers mean you’ll need strategic advice and a system that reduces call costs without compromising quality.

I Know IT^® has a Voice Over IP Technology to suit your needs.

Telstra Mobile

As a Telstra partner, your organisation can benefit from a single point of contact who not only understands your IT needs but also has access to the same services and product offerings as your local Telstra store. With I Know IT^®‘s unique partnership with Telstra you can select from a range of mobile offerings from smartphones to tablet mobile plans whilst ensuring the technologies you choose will work within your existing IT environment.

Fixed Line Cost Reductions

In some cases, Voice Over IP is not the right approach for your business. That’s ok. With pressures related to VOIP on telcos to reduce call costs, an emphasis has been placed on fixed lines as well. I Know IT^® can conduct a bill analysis that will determine whether you are paying too much for your calls and provide a competitive alternative.

Whether you need fixed, mobile or Voice Over IP, I Know IT^® can reduce your call costs, support your telephony needs and help you with more than just IT. Talk to us today.

For all your Voice Over IP (VoIP) and Telephony needs Contact Us today.

Digital Signage

Digital signage brings to life thoughts, ideas, branding and marketing content – not to mention the ability to communicate important messages to your audience. In business, content is ‘king’ and digital signage is a unique and interactive way to present that content to your customers and prospects.

From boardroom digital displays, commercial grade televisions and interactive devices through to point of sale and touch screen terminals, your creative and commercial needs can be met by the I Know IT^® digital signage team.

With a leading team of IT specialists on hand and a background in networking, procurement and IT implementation projects, you’ll get more than the basic supply of digital signage equipment.

For a tailored solution of all of your digital signage, content management and point of sale requirements, talk to us.

For all your Digital Signage needs Contact Us today.

Cloud Computing

The term Cloud has a broad range of meanings for organisations. However, one thing is for certain – Cloud Computing and Cloud Technologies will have a wide reaching impact on your business.
I Know IT provides cloud consulting, strategic direction, data centre solutions and cloud-ready infrastructure to meet your organisations IT needs.

Private and Hybrid Cloud Solutions

For many businesses, the thought of placing their company data, customer records and key systems in the care of a faceless company with a flashy website is daunting, particularly when many cloud providers are based offshore. A popular and sensible IT model today is to leverage the power of the cloud whilst also maintaining a high level of organisational control through a Private Cloud or Hybrid Cloud maintained by I Know IT.

For many, considering the cloud means:

• Ensuring IT operational performance is at a maximum for your team
• Ensuring key data is located within your region and meets government and other regulatory standards
• Allows authorised users to access key data and line of business applications from anywhere in the world if they choose
• Prevents unauthorised access to your essential, private data

I Know IT works with your organisation, your internal IT people or management team to design and implement a private or hybrid cloud solution that delivers all of the above, reduces capital expenditure on IT systems and keeps your IT in safe hands.

To stay ahead of the pack, get your organisation’s head in the cloud but keep your feet on the ground talk to I Know IT today.

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